![]() If maintenance is expired, the Buy Maintenance link is available. ![]() ![]() In the application menu, select Help, then select About.To purchase separate maintenance, proceed as follows: Purchase Maintenance for Existing License Inside MSP360 (CloudBerry) Backup View the instructions below on how to purchase maintenance for your MSP360 (CloudBerry) product. Maintenance for multiple existing licenses can be purchased using CloudBerry Central.See the Attach Maintenance chapter for more information Maintenance can be purchased using the MSP360 website, then attached to your existing license on the Attach CloudBerry Annual Maintenance webpage.Maintenance for existing product license can be purchased inside MSP360 (CloudBerry) Backup to allocate it automatically (recommended).The following options for maintenance are available: However, the maintenance for the product that includes software updates is a subject of a separate purchase. When you initially purchase the product, it only includes a lifetime license. The maintenance licenses purchased or renewed after May 1st, 2023 will cover only the free product upgrades. This section is intended for the users who already have a perpetual license only.īeginning on May 1st, 2023, MSP360 discontinued providing technical support via our support ticket system for CloudBerry Backup product, and CloudBerry Backup customers are now eligible for community-based support only.Īny customers who purchased or renewed support maintenance licenses before May 1st, 2023 will continue to be eligible for support for the CloudBerry Backup product installations where such maintenance license is assigned, until its expiration date. Perpetual licenses purchased prior to December 1, 2021, will stay active along with the possibility to purchase the annual maintenance. As of December 1, 2021, MSP360 changes the CloudBerry Backup licensing policy from perpetual license to the annual subscription model.
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